Dear Valued Customer,

We are excited to share some important news—Bruder Healthcare, (A Hilco Vision brand) is relocating to our central Hilco Vision Distribution Center to better serve you!

What’s Changing?

Our current warehouse at 115 Ridgeland Pkwy, Alpharetta, GA will officially close on May 31, 2025. Starting as early as May 5, 2025, we will start shipping some packages from our new distribution center in Fairfield, Ohio.

New Distribution Center Address:

Hilco Vision, 9240 Seward Rd, Fairfield, OH 45014

Why Are We Moving?

This transition allows us to:

• Expand our inventory for faster order fulfillment
• Improve shipping times
• Serve you more efficiently and reliably

Key Things to Remember:

• First Shipments from New Distribution Center: As early as May 5, 2025
• Shipping Pause: There may be a short delay.

What This Means for You:

• Customer Service: Our team remains fully available to support you throughout the move. For assistance with orders, shipments, or returns, contact us at Bruder.salessupport@hilcovision.com or call (888) 827-8337.
• Billing Questions: Please reach out to BruderAccounting@hilcovision.com or call (888) 827-8337 for billing-related inquiries. You will receive a separate email in the coming days with a detailed document outlining essential information regarding invoices, payment procedures, and related account details. This document is intended to support a smooth transition and ensure you have everything you need for continued service.

Need Help?

Our dedicated customer support team is here to make this transition as smooth as possible. Please contact us with any questions or concerns.

Thank you for your continued trust and partnership. We are looking forward to delivering even better service from our new location.